Etiquette

First Visit

Please arrive ten minutes before your first appointment with us.

Cancellation Policy

All bookings require 50% deposit to secure appointment. Clients who wish to change or cancel appointments are requested to provide at least 24 hours notice if we do not receive this we will retain deposit as a cancellation fee. If this happens on more than one occasion you will need to prepay in full for any treatments.

Lateness

Whilst every effort is made to accommodate unforeseen circumstances, late arrival may limit out ability to offer the fullest experience possible. We regret that it may be necessary to treat appointments as cancelled if clients arrive more than fifteen minutes late.

Gift Vouchers

Our gift vouchers never ever expire! We are happy to send gift vouchers on your behalf.

Your Time

Children are welcome in the reception area of Utopia but are not allowed in our treatment rooms for their own safety